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How to Connect Your MindBody Account with Your SYNX Account
How to Connect Your MindBody Account with Your SYNX Account

This guide provides step-by-step instructions to connect your MindBody account to your SYNX account.

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Written by Jared Gobler
Updated over 5 months ago

This guide provides step-by-step instructions to connect your MindBody account to your SYNX account. The process may vary slightly depending on whether you manage a single location, multiple locations, or operate within a franchise structure.


Step 1: Navigate to View Connections in SYNX

  1. Log in to your SYNX account.

  2. From the left-hand menu, select View Connections.

  3. Go to the Linked Accounts section and click Add Integration.

  4. In the dropdown menu, select MindBody as the account type.


Step 2: Provide Account Details

  1. Name the integration (e.g., "MindBody Paradise Valley").

  2. Obtain the Site ID from your MindBody dashboard:

    • Option 1: Look at the URL on the MindBody home screen. The Site ID is often visible there.

    • Option 2: Scroll to the bottom of the dashboard to find the Site ID.

  3. Enter the Site ID in SYNX.


Step 3: Input Login Credentials

  1. Use the same login credentials (username/email and password) you use to log into your MindBody account.

    • Important: This login does not need to have API integration permissions but must have access to:

      • Class bookings

      • Membership management

      • Purchases

  2. Higher-level access credentials, such as those for studio managers, are recommended for the most comprehensive access.


Step 4: Generate the Activation Code

  1. Click Confirm in SYNX to generate an activation code.

  2. Open your MindBody account and navigate to:

    • Settings > MindBody Add-ons > API Integrations.

    • Note: If this section is unavailable, it could be due to:

      • Franchise restrictions.

      • Missing permissions in your account.

  3. Paste the activation code into the designated field in MindBody and click Submit.


Step 5: Confirm Integration in SYNX

  1. Return to SYNX and click Confirm.

  2. If you encounter an authorization error:

    • Double-check the login credentials you entered for MindBody.

    • Re-enter the activation code from the previous step.

    • Retry the process until successful.


Troubleshooting Tips

  • No API Access in MindBody: Contact franchise management or your account administrator to request API access.

    • Provide them with the activation code and request they complete the integration.

    • Once confirmed by the franchise, repeat the steps in SYNX to finalize the connection.

  • Login Errors: Ensure that the login credentials match your MindBody account, not your SYNX account.


Final Check

Once the integration is successful, your MindBody account will be linked with SYNX. This will enable seamless data transfer between MindBody, SYNX, and any connected systems like Go High Level.


By following these steps, you’ve successfully connected your MindBody account to SYNX. This integration streamlines your workflow, ensuring accurate data management across platforms.

See you in the next guide!

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